Reference

jack toto Privacy Policy: What We Collect and Why

The jack toto Privacy Policy sets out exactly what personal data we collect when you open an account, make a deposit via DANA or QRIS, or contact our…

Account data protectedDANA, OVO, GoPay, QRIS contextIndonesia-region scopeTransparent retention periodsYour right to request changes

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What Personal Data We Hold and How It Is Used

jack toto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account, we collect your name, email address, phone number and the payment method you choose — whether that is DANA, OVO, GoPay, QRIS, virtual account or bank transfer via BCA, BRI, Mandiri or BNI. We use this data solely to process transactions,

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verify your identity before account access is granted, and send you account-status notifications. We do not sell your personal data to third parties. Retention periods follow the jurisdiction in which your account is registered; full deletion requests are handled within 30 days of written submission to
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our privacy contact address. Access to your stored data depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to review, correct or remove personal data held on your jack toto account, our privacy support team is available seven days a week from 08:00 to 23:00 WIB. Reach us through any of the three channels below; for data deletion requests, written contact via email produces the fastest documented response. Our team in Surabaya handles Indonesia-region privacy queries with a target first-response time of under four hours during operating hours.

Team online

Live Chat

Start a live chat session from the account dashboard. A privacy agent can pull up your data profile and log a change request during the same session, available 08:00–23:00 WIB daily.

Email Support

Send your data access or deletion request to our privacy email address. Written requests receive a reference number within two hours and a full resolution within 30 days, as required.

Account Help Centre

Navigate to Settings > Privacy in your account panel to download a copy of the data we hold on your profile, or submit a correction request without contacting support directly.

HOW WE HANDLE DATA

Six Ways We Manage Your Privacy at jack toto

Data security at jack toto is built into each layer of the account flow — from the phone verification step at registration through to how we store payment…

Cookie Use

We use session cookies to keep your account logged in and preference cookies to remember your language setting.

Account Security

Phone verification is required before account access is granted.

Payment Data Retention

Transaction references for DANA, GoPay and virtual account deposits are retained for 12 months to support dispute resolution.

Third-Party Sharing

We share only the minimum data needed with payment processors — for example, your QRIS reference number with the relevant…

Your Right to Access

You may request a copy of all personal data we hold on your account at any time via Settings >…

Amendment Requests

If any stored detail — such as your registered phone number or bank transfer name — is incorrect, submit a…

Frequently Asked Questions About Our Privacy Policy

The questions below reflect what account holders in Indonesia ask most often about the jack toto Privacy Policy — covering data rights, payment record handling, cookie settings and how to contact us when something needs to change.

We collect your name, phone number, email address and the payment method you register — such as DANA, OVO or GoPay. Phone verification is completed before account access is granted, and that verification log is stored securely.

QRIS and bank transfer payment references are stored for 12 months to support any dispute you raise. Only the transaction reference is retained — your full bank credentials are never stored on our servers.

Yes. Navigate to Settings > Privacy in your account panel to download your data profile, or email our privacy team. We fulfil all access requests within 14 business days and send a confirmation reference.

Submit a written deletion request via email or through the account help centre. We process deletion requests within 30 days. Note that some records may be retained longer where local law requires it.

We share only the minimum data required with payment processors — for example, your OVO or QRIS reference with the relevant gateway. We do not sell or share profile data with advertisers or data brokers under any circumstances.

We use session cookies to maintain your login and preference cookies for language settings. Third-party advertising cookies are not placed without your consent. You can manage cookie preferences via the banner shown on first visit.

Use the correction form in Settings > Privacy or start a live chat session between 08:00 and 23:00 WIB. Our team applies corrections within 5 business days and sends a confirmation to your registered email.

jack toto Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Help Centre

Six Ways We Manage Your Privacy at jack toto

Cookie Use

Account Security

Payment Data Retention

Third-Party Sharing

Your Right to Access

Amendment Requests

Frequently Asked Questions About Our Privacy Policy

01 What personal data does jack toto collect when I open an account?

02 How does the jack toto Privacy Policy apply to QRIS and bank transfer payments?

03 Can I request a copy of all the data jack toto holds on my account?

04 How do I ask jack toto to delete my personal data?

05 Does jack toto share my data with third parties or advertisers?

06 How does the jack toto Privacy Policy handle cookies?

07 Who do I contact if my stored phone number or payment name is incorrect?

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